Tag Archives: basque

La Cuchara works out its kinks with stellar customer service

My family and I dined at a new restaurant called La Cuchara last night. When I walked through the door, I immediately smelled the wood-burning oven and knew that something special was cooking.

The restaurant serves food typical of the Basque region of Northern Spain and Southern France. It was their first day open, but clearly the word was out as the restaurant was teeming with excitement.


Tasty manchego and caramelized onion snack
Tasty manchego and caramelized onion snack – Image from La Cuchara

Our pintxos and drinks came out in decent time. We had manchego with caramelized onions, anchovy with peppers and onions, and patatas gravas for our snacks.

Patatas gravas
Patatas gravas – Image from La Cuchara

Then the wait began. We were having such a good time that we didn’t realize we hadn’t received our entrees. It had been about 45 minutes since we finished our snacks.  My husband began looking for our server, Gavin. Soon the manager, Ryan,  came over to apologize and tell us the entrees were on the house. Sweet! Poor Gavin was in a frenzy, but we were good about it. It was the restaurant’s first day open and it wasn’t his fault.

My husband and I had grilled sea bream with carrots and capers, my son had a lamb shank, which he tried to eat like a cave man, and my daughter had grilled chicken with a salad.

For dessert, we chose sorbet, churros, chocolate cake and leche frita. Again, they were nowhere to be found. I guess the staff figured they needed to save face and comped our entire meal. That’s stellar customer service!


The food was delicious and service turned out perfect. But doesn’t it have to be with competitors, such as Woodberry Kitchen and Birroteca nearby?

Marni and Peter
Marni with Ryan, the awesome manager of La Cuchara Baltimore

Big thanks to Ryan, the awesome manager who took care of us. His customer service ROCKS!

La Cuchara is located in the Meadow Mill area of Baltimore.